TSC provides many services for the fees that it charges. We use our decades of experience and knowledge of the timeshare industry and our best efforts to help you try to exit your timeshare. TSC will recommend an experienced attorney for you to consult with, one who has experience working with clients in your situation. TSC will also recommend an experienced credit management firm for you to consult with, one with experience in enforcing your rights under the federal Fair Credit Reporting Act, the federal Consumer Financial Protection Bureau rules, and certain state credit reporting laws, depending on where you live.
TSC also works with you to develop a complete list of the factual reasons as to why you want to exit your timeshare, including any misrepresentations by the developer, and then gives those facts to your attorney for their use. TSC also helps you identify the necessary documents and information to assist your attorney. If your attorney needs more information from you, we will let you know, and coordinate between you and the attorney. Of course you can always reach out to your attorney directly. We may also recommend various government agencies to help protect your rights as a consumer.
In addition, TSC tracks key developments and changes within the timeshare industry, including trends within individual timeshare developers. We make this information available to the credit management firms and attorneys to whom we recommend clients, so that they can use that information to better help you or others. By way of example, if TSC sees a trend whereby a certain developer’s salespeople have a pattern of telling clients that their timeshares will increase in value just like owning a home (which is simply not true), we will make sure to ask our clients if they were told this lie and relay this information to the attorneys to whom we recommend clients. Because TSC works with hundreds of owners each year, we are often able to recognize such trends, including at the developer level.
TSC has also served as a resource for clients whose credit is harmed by a developer reporting negative items. We have communicated with financial institutions, educational institutions, and businesses on behalf of our clients, to describe the facts of their situation, including that timeshare ownership is not the same as home ownership. We have also paid for the legal defense of owners when a developer sued our client, though this service is discretionary and provided on a case-by-case basis. Based on our experience, developers do not typically sue owners, but when that has happened, TSC has paid for the defense of certain of these actions in the past.
TSC also counsels clients by talking to them about their bad experiences with developers. In fact, we spend many hours doing so. Many of our clients believe that their timeshare experience is unique. Many feel ashamed or angry that they purchased a timeshare because they feel that they were tricked into doing so. Because we have spoken with thousands of dissatisfied timeshare owners, we have heard many such stories. We may be able to help put your situation into a broader context, all as a part of our service offerings.