Timeshare Exit FAQs

HOW DO I START THE PROCESS OF EXITING MY TIMESHARE CONTRACT?

We recommend that you first contact your developer and ask about available exit programs that they may offer. We recommend that you both call your developer and follow up with written correspondence, always keeping a copy of any correspondence for yourself. Explain to your developer why you want to exit your timeshare, and provide as much detail as possible, including any misrepresentations or high-pressure sales tactics that you may have experienced.

 

In writing your letter, you may want to consult an attorney. Although there are few attorneys out there with extensive timeshare exit experience, we can provide recommendations.

HOW LONG CAN IT TAKE TO EXIT MY TIMESHARE CONTRACT?

Every case has specific characteristics and circumstances. As a general rule, and based on our experience, our team requires between 6 and 36 months to resolve a timeshare contract.

 

In writing your letter, you may want to consult an attorney. Although there are few attorneys out there with extensive timeshare exit experience, we can provide recommendations.

WHY SHOULD I USE TSC’S SERVICES?

TSC has maintained a very high rating from the Better Business Bureau for several years. Our BBB rating is A+ and accredited. We pride ourselves on our customer service. There are no perfect companies, but what separates us is that we do our very best to resolve any issues.

 

Every company has some bad reviews, including us. And every company has challenges, including us. For example, there are now a few lawsuits pending against us where developers are trying to use court cases to put us out of business. In addressing these cases, we are defending our right to provide important services to the public, and at the same time trying to address criticisms by giving our clients more information about how we do our work. We hope that this will enhance our offerings. And while these challenges are real, so too is our outstanding BBB rating, in which we take great pride. We care greatly what our clients say about working with us.

 

Another reason to consider working with us is that TSC has the expertise of those who have worked in the timeshare industry, collectively, for over 75 years. We know the timeshare industry from “both sides of the fence” and we follow developments in the industry so as to benefit our customers.

 

We have helped thousands of owners exit their timeshares.

HOW WILL I WORK WITH TSC?

We pride ourselves on customer service. So, once you begin working with us, a dedicated member of our client services team will be assigned to you. You will be able to reach out to your client services representative whenever you wish.

WHY DOES TSC SAY IT IS A CONSUMER ADVOCACY FIRM?

Because TSC only works with timeshare owners who believe that their developers have failed to deliver promised services. This includes owners who feel that they have been lied to or deceived by their developer or who feel that their developer made misrepresentations to them during the sales process, perhaps tricking them into buying a timeshare. Many of our clients report experiencing high-pressure sales meetings where they are kept in developer sales presentations for up to 6 hours, sometimes with no breaks, and ultimately agreeing to sign a developer contract simply to escape the sales presentation. Because TSC works with these types of clients, we consider ourselves consumer advocates.

HOW MUCH DOES TSC CHARGE FOR ITS EXIT SERVICES?

It depends on the specifics of your timeshare contract (or contracts, as many people have more than one timeshare contract). Our average fee range is always a fraction of what you will spend for your timeshare. In making your decision, you should calculate the total savings from exiting, including not having to pay maintenance fees, special assessment fees, facility fees, or high interest rate monthly payments if you are paying monthly on a note.

WHAT SERVICES DOES TSC PROVIDE?

TSC provides many services for the fees that it charges. We use our decades of experience and knowledge of the timeshare industry and our best efforts to help you try to exit your timeshare. TSC will recommend an experienced attorney for you to consult with, one who has experience working with clients in your situation. TSC will also recommend an experienced credit management firm for you to consult with, one with experience in enforcing your rights under the federal Fair Credit Reporting Act, the federal Consumer Financial Protection Bureau rules, and certain state credit reporting laws, depending on where you live.

 

TSC also works with you to develop a complete list of the factual reasons as to why you want to exit your timeshare, including any misrepresentations by the developer, and then gives those facts to your attorney for their use. TSC also helps you identify the necessary documents and information to assist your attorney. If your attorney needs more information from you, we will let you know, and coordinate between you and the attorney. Of course you can always reach out to your attorney directly. We may also recommend various government agencies to help protect your rights as a consumer.

 

In addition, TSC tracks key developments and changes within the timeshare industry, including trends within individual timeshare developers. We make this information available to the credit management firms and attorneys to whom we recommend clients, so that they can use that information to better help you or others. By way of example, if TSC sees a trend whereby a certain developer’s salespeople have a pattern of telling clients that their timeshares will increase in value just like owning a home (which is simply not true), we will make sure to ask our clients if they were told this lie and relay this information to the attorneys to whom we recommend clients. Because TSC works with hundreds of owners each year, we are often able to recognize such trends, including at the developer level.

 

TSC has also served as a resource for clients whose credit is harmed by a developer reporting negative items. We have communicated with financial institutions, educational institutions, and businesses on behalf of our clients, to describe the facts of their situation, including that timeshare ownership is not the same as home ownership. We have also paid for the legal defense of owners when a developer sued our client, though this service is discretionary and provided on a case-by-case basis. Based on our experience, developers do not typically sue owners, but when that has happened, TSC has paid for the defense of certain of these actions in the past.

 

TSC also counsels clients by talking to them about their bad experiences with developers. In fact, we spend many hours doing so. Many of our clients believe that their timeshare experience is unique. Many feel ashamed or angry that they purchased a timeshare because they feel that they were tricked into doing so. Because we have spoken with thousands of dissatisfied timeshare owners, we have heard many such stories. We may be able to help put your situation into a broader context, all as a part of our service offerings.

WHAT ARE MY OPTIONS OTHER THAN PAYING FOR TSC’S SERVICES?

If you choose not to engage TSC, you have other options to try and help you exit your timeshare:

 

• You can contact your developer directly and seek an exit. Some developers have their own internal exit programs and policies. Others have policies or practices whereby they will cancel or terminate a timeshare if the owner does not pay for a certain period. You can contact your developer and ask them about this option as well.

 

• You can consult an attorney.

 

• You can file a complaint with several places, including but not limited to the Better Business Bureau, your state’s Attorney General, or the Federal Trade Commission.

CAN I STOP PAYING ON MY TIMESHARE?

TSC can never advise you to stop paying on your contract. That is a decision that you must make on your own, or in consultation with a lawyer. We note that several national publications such as the AARP magazine (Dec. 2020/Jan. 2021) have run articles that describe this as an option. Also, certain developers have policies or practices whereby they will cancel an owner’s timeshare if the owner does not pay for a period of time. You may also want to consult your developer to see if this is an option.

WHAT IF I HAVE ALREADY STOPPED PAYING ON MY TIMESHARE?

Please let us know if you have already stopped paying on your timeshare and for how long. Regardless of your payments status we will do our best to assist you.

CAN THE EXIT PROCESS AFFECT MY CREDIT?

Yes it can, but it may depend on the manner in which you try to exit. If you stop paying on your timeshare, your credit can be negatively affected. If you decide to work with us, we can recommend a credit repair agency that uses the rules of the federal Fair Credit Reporting Act, the Consumer Financial Protection Bureau, and where applicable certain state credit laws, to try to remove negative items from your credit reports. In some cases, this is a long process; in other cases, the credit agency may have to repeat the process; and in some cases, you may get results right away. It is a case-by-case, developer-by-developer process. While the process is not always completely effective, the service we recommend to our clients has had great success. And we have negotiated a deep discount, a flat fee, if you wish to use our recommended credit agency.

IS TSC A LAW FIRM?

We are NOT a law firm and we do not give legal advice. We gather data from our clients about the reasons they want to exit their timeshare, including all misrepresentations and unethical sales practices they believe they were subjected to by the developers. Then we work with our team of professionals to understand your story. We gather the facts of your situation, and recommend a lawyer to review them on your behalf.

DOES TSC OFFER A GUARANTEE?

No, we do not offer a guarantee. However, we do offer escrow, which, depending on your situation, may be better than a guarantee. In fact, we are one of very few companies in the timeshare exit industry that offer an escrow option. And we believe that our A+ rating from the Better Business Bureau also explains our success, and we are accredited by the BBB, unlike some other timeshare exit companies.

WHAT IS THE DIFFERENCE BETWEEN TIMESHARE CANCELLATION AND TIMESHARE EXIT?

In general, “timeshare cancellation” refers to a window of time after your initial purchase during which you are allowed to terminate or rescind your timeshare contract. On the other hand, “timeshare exit” refers to our process of trying to help you resolve your unwanted timeshare once the cancellation period of your contract has passed. If you qualify for our program, our team will use our best efforts to try to help you exit your timeshare.

 

For the record, we may use the term “timeshare cancellation” from time to time, but this is only referring to the basic term or phrase that many people use on a regular basis in their search for timeshare exit services such as ours. That term may include, but is not limited to, Re-Acceptance, Supply of Inventory, In Rem, Deed in Lieu, Foreclosure, Termination, Surrender and Release, Timeshare Release, Settlement and Release of Claims, Settlement Offer, Recapturing Inventory, Loss of Privilege, Quit Claim Deed, and Voluntary Surrender and Mutual Release.

WHAT IS A TIMESHARE EXIT COMPANY?

A timeshare exit company is an intermediary between you and your timeshare developer that does its best to help you exit your current timeshare agreement. Timeshare exit companies can be one of the most efficient ways for timeshare owners to exit their current membership agreements. Additionally, this option tends to save owners precious time, energy, and money instead of dealing with difficult timeshare developers, who generally try to get you to keep paying their fees or to buy more points. Each situation and timeshare exit company will be different, so it’s important to ensure you’re selecting a reliable company with verified testimonials from reputable websites such as the Better Business Bureau and Trustpilot.com.

WHAT FACTORS ARE MOST IMPORTANT WHEN SELECTING A TIMESHARE EXIT COMPANY LIKE TIMESHARE COMPLIANCE?

There are many factors that contribute to what makes a great timeshare exit company, and you should certainly do your own research. Finding a company with a proven track record, sound strategy, expertise, and a long tenure in this field can be very important. Also, a company that is ranked by third parties for being one of the best in the industry can be crucial. The best information for knowing which timeshare exit company will work well for you often comes from past client testimonials. Past customers of a company may well be the most informed on the experience and service that will be provided to you. We recognize that each experience will be different according to the individual’s situation, but positive testimonials are a great indication of a good company. Reputable review sites like Google, Trustpilot and Facebook will often provide you with a broad picture of a company’s service and reputation. The more positive and recent reviews there are, the more reliable one can expect the timeshare exit company to be. In addition, the Better Business Bureau is a good way to ensure that the company you’re talking to is reputable and is an accredited business.

HOW CAN I BE SURE THAT I’M CHOOSING A REPUTABLE TIMESHARE EXIT COMPANY?

Identifying a timeshare exit company that is potentially problematic can be difficult!

 

Here are some factors to consider:

 

In the following circumstances you may want to ask more questions:

1)  Are they telling you your exit must be done today?

2)  Are they asking for your personal banking information before a signed contract?

3)  Are they offering you a guarantee?

4)  Are their customer reviews old and out of date?

5)  Are their business licenses out of date?

6)  Are they not registered for the National “Do Not Call” Registry?

 

Favorable considerations may include the following:

 

1)  Do they have multiple positive reviews from reliable sites such as The Better Business Bureau (BBB) and Trustpilot?

 

• BBB identifies companies in operation. More professional and reliable companies will usually be accredited by the BBB and have numerous positive reviews to back them up.

• Businesses can register with Trustpilot to give past clients a platform to express their experiences with the respective company. Legitimate businesses often take advantage of this opportunity to attract more potential clients.

 

2)  Do they provide an escrow option?

A general rule of thumb is to choose an exit company where the public reviews suggest that there will not be any fraudulent activity. Buyer beware of any company that offers guarantees or tells you they can get you out of your timeshare in less than 60 days. Also, beware of timeshare exit companies who transfer client contracts because such a transfer may prevent you from being permanently exited from your timeshare.

 

TSC offers financing, escrow, deferred payment, and in some hardship cases we offer pro bono (no cost) assistance.

WHY DO I HAVE TO ATTEND A ONE-HOUR CONSULTATION TO FIND OUT THE COST OF YOUR SERVICES? WHY CAN’T YOU PROVIDE ME WITH AN ESTIMATE? DO YOU AT LEAST HAVE A BALLPARK RANGE?

We do not have an average or minimum price point. It is difficult to determine a ballpark, average or minimum price without first gathering more detailed information. The reason for that is because everyone’s situation is different. Some may have multiple contracts, while others may have just one. Someone may have a high loan balance, while someone else may have paid off their loan. Some timeshare owners are behind on fees, in collections, or getting ready for foreclosure and others are current on their payments. In order for us to determine your quote, we collect all necessary information about your timeshare experience. The last thing we want to do is misrepresent our company by giving you an incorrect cost estimate based on incomplete facts. Please add this to a list of questions to ask our senior analyst.

WHY IS THERE URGENCY BEHIND EXITING YOUR TIMESHARE – BESIDES GROWING MONTHLY FEES?

Any urgency behind exiting your timeshare is determined only by you, the client. Since every set of circumstances is different, some timeshare owners may have factors like upcoming special assessments, escalating maintenance fees, high interest rate balances, and more. Some timeshare contracts contain a perpetuity clause. The definition of perpetuity is “ongoing” and may affect your heirs.

 

Most perpetuity clauses terminate upon your death and are dissolved along with any financial burden or attached fees as well.

 

However, timeshare perpetuity clauses usually do not end with the death of the original contract owner. Instead, these clauses often state that you are the owner of the timeshare for the remainder of your life, and when you pass away, the ownership would become part of your estate and then may be passed on to your children and then their children. This means generations may be responsible for the yearly maintenance fees associated with your timeshare. Even when a mortgage is paid off, the maintenance fees can be lifetime.

DO YOU HAVE LEGAL GROUNDS TO TERMINATE YOUR TIMESHARE?

This depends on your circumstances. Please consult a lawyer of your choice for legal advice as to your rights. Based on our work over many years, we know that some courts and arbitrators have voided timeshare contracts due to the following:

 

Developer Misrepresentation – If your developer made misrepresentations to you during the sales process, or they used high pressure sales tactics to sell you a timeshare contract, you may have legal grounds to terminate your contract.

 

Failure to Obtain Required State Licenses – Selling timeshares can be subject to various state-specific laws, so depending on where you live, state laws in your favor may apply.

 

Rising Maintenance Fees – Unsubstantiated rising monthly maintenance fees could also serve as a legal means to terminate your contract, especially if your developer did not disclose those details before you signed.

 

For legal issues you can always consult a lawyer or your choice, or if you decide to go with us, we will recommend a lawyer.

DO WE HAVE TO COME INTO THE OFFICE FOR APPOINTMENTS?

No, we offer in-person appointments mostly for locals who wish to attend our presentation at the office. We also offer Zoom video chat (you do not need to show yourself, but you can see who you’re talking to), or we can schedule the appointment as a regular phone call where you have us on speaker and you’re at home taking notes. We always do our best to accommodate our clients in any way we can!

SCHEDULE AN APPOINTMENT

Cancel your Timeshare with Timeshare Compliance

WERE YOU MISLED BY YOUR TIMESHARE DEVELOPER?

Developer Misrepresentation
Unethical Sales Practices
High-Pressure Sales Tactics
No Reservation Dates Available

Developer misrepresentation is not uncommon.  We can help you terminate your timeshare contract if you legitimately feel as though you were taken advantage of by your timeshare developer.

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